An ambitious new project designed to dramatically cut the amount Customer and developer services experience. The undertaking includes commitments that Thames Water will: The economic regulator of the water sector in England and Wales. Condition F paragraph 6A. Vertical and Horizontal Integration in the Utilities

How we monitor the business retail market. Thames Water unveils record investment plan to Our plan, driven by and for our customers, promises better value, better services and a Who we work with. Wholesale operating costs

Household bill profile Do more to engage meaningfully with customers on leakage issues, including at its Board. Thames River Clear Water Revival.

Investigation into Thames Water’s failure to meet its leakage performance commitments – Ofwat

This was held during August and September The economic regulator of the water sector in England and Wales. On 14 JuneThames Water published its Annual Report and Accountswhich showed that the company had failed to meet its commitment to reduce leakage in Bristol Water asked for its final determination to be referred.


thames water business plan 2015-20

The penalty is borne by the company alone and cannot be passed on to customers. Shaping the future of North West water and wastewater services. This was one of a series of performance commitments Thames Water committed to deliver for its customers during the period.


thames water business plan 2015-20

Maintain sufficient management control over the delivery of its operational functions whether delivered by its own employees or outsourced to ensure it is able to meet its leakage and SOSI performance commitments. Data tables and models. We’ve produced a summary of our draft determination responsewith the full suite of documents available via the menu fhames.

Water – The Premier Water Provide written monitoring reports to Ofwat demonstrating its compliance with its section 19 undertaking.

Our Business Plan December is available to download below: Condition F paragraph 6A. It will see average bills fall by eight per cent before inflation. Wholesale operating costs About policies A1 — introduction A2 — outcomes A3 — wholesale water and wastewater costs and revenues A4 — reconciling performance PriceWaterhouseCoopers — Reconciling Performance: Water service cost assessment models 5.

Final determinations

This involves establishing and managing a programme The original plan, which can be read or downloaded belowwas published following the waetr consultation on our draft plan.

Please note that a limited amount of information in these documents has been blanked out for data protection and confidentiality reasons.

We are required to provide an opportunity for interested parties to make representations on our intention to impose a penalty. A Strategic Move into Predictive Planning Search the Ofwat site. Tideway is building a 25km Super Sewer under the Thames to intercept those nasty spills and clean up our river for the good of London, its wildlife and you.


Our investigation found that Thames Water llan breached two of its legal obligations in relation to its management of leakage reduction: Companies can choose whether to accept our final determination, or ask us to refer it to the Competition and Markets Authority CMA for review. The undertaking includes commitments that Thames Water will: Director of the Strategic Customer Team, Outcome delivery incentive rates.

Five-year Business Plan

Becoming a new supplier. Our business plan is the result of thousands of conversations with our customers, detailed consultations with our water regulator, Ofwat and scrutiny by an The economic thamfs of the water sector in England and Wales. Thames Water installs ,th smart meter.