T-Mobile wanted to clearly differentiate itself from its wireless competitors and from tried and tired industry practices. Jeff Gourdji Digital Transformation. Case Studies Solutions Expertise Industries. He reduced the prices , terminated the contract obligations and threw in top smartphones simply for free. Measures causality not correlations, and thus avoids the classic pseudo insights. We carried out a universal structural modeling — a causal machine learning procedure.
We resorted to a nationwide survey of customers and non-customers.
Addressing telecom customer frustrations
Pisano and Francesca Gino Citation: Simple correlations only provide spurious correlations and conventional statistical methods are neither able to take into account indirect cause-effect relationships nor to correctly represent the unknown facets of the relationships nonlinearities and moderation effects.
John Beshears and Francesca Gino.
Conventional methods gave contradictory answers. Why are our TV ads not as effective as they should be?
Cite View Details Find at Harvard. The way out of the misery reminds of the fantastic stories of Baron Munchhausen, who pulled himself out of the swamp by his own hair. We carried out a universal structural modeling — a causal machine learning procedure.
Francesca Gino and Paul Green. His strategy was to move heaven and earth, so that cade would again opt for T-Mobile. Things could hardly get any worse. Join our mailing list Sign up and receive our latest thinking, insights and strategies to help your business grow better. One could get any response by filtering the insights accordingly. John Legere took over leadership of the company as CEO and was given free rein from the headquarters.
Findings that remained hidden with conventional analyzes. Finance Globalization Health Care.
How T-Mobile Doubled its Market Share through Artificial Intelligence
The year was Gino, Francesca, and Paul Green. Prophet helped T-Mobile conduct extensive xase research that identified ways in which the brand could inspire, influence and compel consumers to act. Exactly this was the path of the company in the coming years. Getting More from the Brand Tracker: It is distinguished by three captivating properties:. Technology and Operations Management. We situate these findings in the literature on self-protection.
He reduced the pricesterminated the contract obligations and threw in top smartphones simply for free. The company has gained 1. Reveals uncarrierr effects and thus, in contrast to classical driver analyzes and regression approaches, is able to estimate the true overall effect.
Addressing telecom customer frustrations. This case provides background information on the state of the wireless industry in and follows T-Mobile’s early steps to transform its market position. T-Mobile, the smallest of the four major carriers, lacked the scale of umcarrier competitors and risked falling further behind in the contest for market share.
T-Mobile Strategy Addresses Customer Frustrations | Prophet
Bythe Uncsrrier. Recent Posts How to create a truly enjoyable survey … Why customer join, is not why they stay: Why do customers come to us? Instead of preserving the growth by fighting yet another price war, we recommended to constructively strike out new paths, which substantiate the positioning.