How to cite this page Choose cite format: Offer employee feedback on an on-going basis. The policy of Sales per Hour is a constant measure of how each sales person is doing relative to one another. The system works entirely off commission and weeds out those people that just sits around and wants to collect base pay. Goals help to define what managers expect from their employees.

It presented the media with the impression that Nordstrom had an unfair advantage by not fully paying employees for their work and gave them a lot of negative publicity. Sorry, but copying text is not allowed on this site. Email required Address never made public. A The question here is if it is fair to blame Nordstrom for the system they set up — Sales per Hour? Managers and employees need to establish goals and ways to achieving them. Hi there, would you like to get such a paper?

Managers and employees need to establish goals and ways to achieving them. This will also reduce the cost for hiring new employees, as replacing employees cost one and a half times the current employee salary to hire a new employee, therefore saving Nordstrom money in the long term.

Establish a specific time frame for reviewing employee goals. Employee training is the best option, and will yield the most desired long term results.

Nordstrom: Dissension in the Ranks? (A)

Setting individual employee goals and ways to achieve them will yield nlrdstrom most desired result in the long term. Employees are allowed to set their own personal goals and the pace at which they achieve those goals.


Develop and roll out a company-wide Standard Operating Procedure handbook using input from outside sources in order to achieve desired results. You are commenting using your Twitter account.

Nordstrom Case Analysis Essay

Collaborate with each employee to establish how the goals will be achieved and the milestone dates for achieving those goals. However employees are not advised as to how the criteria will be evaluated. Nordstrom should establish formal and consistent Standard Operating Procedures, to which their employees can resort to for guidance. They also encourage hard work by promoting from within which motivates employees to work hard as a promotion could lead to a higher salary and other incentives.

Provide employees with written job descriptions. Email required Address never made public. They can always leave and this system allows for the best and highly motivated indivuals to be duely compensated. The only evaluation employees receive is from their manager, there is no secondary layer of management to review the employee performance evaluation to ensure fairness.

nordstrom case study sph

You are commenting using your Facebook account. Outstanding performance was expected from all employees even-though goals were not individually tailored.

Offer employee feedback on an on-going basis. Employees are given the flexibility to essentially manage themselves and track their own progress with one objective: The question here is if it is nordstroom to blame Nordstrom for the system they set up — Sales per Hour? We use cookies to give you the best experience possible.

On-going review of spph progress will help to level the playing field and relieve some of the pressures and intimidation some employees feel working at Nordstrom.


HBS: Nordstrom Case Study | Richard’s BADM Blog

Employees who do not achieve the minimum required SPH are categorized as under-performers. Self-motivation courses are offered to both employees and managers with emphasis on setting daily accomplishments.

If SPH is consistently below the minimum standard set by the department manager, this can lead to termination or isolation as employees feel uncomfortable and inadequate. Formal training of employees is both costly and time consuming.

The time spent training employees lowers SPH as this time would be considered non-selling hours. Management skills are not required to manage employees, nor is training provided to employees nordstron achieve management positions. Employees can track how they are performing in relation to their peers on a regular basis, as SPH figures are sutdy for all to see via charts and electronic printouts. Develop a company-wide evaluation form enabling standardization of the way employees are evaluated by managers.

nordstrom case study sph

Nordstrom Case Analysis send By clicking “Send”, you agree to our terms of service and privacy policy. Dissension in the Ranks?

Nordstrom Case Analysis Essay Example for Free – Sample words

Hi, I am Sara from Studymoose Hi there, would you like to get such a paper? If tsudy contact us after hours, we’ll get back to you in 24 hours or less. Employees performing tasks not directly related to merchandise sale, are not compensated for hours worked.