MODERNIZATION OF NTUC INCOME CASE STUDY SOLUTION

What benefits did Income reap from the new system? To ensure the success of the new system, proper implementation and control should be done. Please feel free to browse and do comment my post where necessary. Their collection schedule causes delays of two to three days. How were the problems resolved by the new digital system?

Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system? Similarly, the operations could be switched quickly to the new disaster recovery site without the need to rely on restoration of previous day data. Staff members also enjoyed faster access to information. Improvement in System Connectivity: This required passing of physical documents among the departments and hence slowed down the work processes.

How were the problems resolved by the new digital system? The business processes were tedious and complicated.

Case Study 2: Modernization of NTUC Income (pages 105-106)

As part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. Saving lots of time lncome restoration of previous day data. How well is Income prepared for the future? Please feel free to browse and do comment my post where necessary. Newer Post Home Older Post. BlueHost is the best hosting provider for any hosting plans you might require.

Blogger 21 November at For example — all servicing inxome were equipped with scanners, monitors were changed to 20 inches, PC RAM size upgraded to MB, new hardware and software for application servers, database servers, web servers, and disk storage systems was installed.

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modernization of ntuc income case study solution

This required passing of physical documents among the departments and hence slowed down the work processes.

Proposals were allocated to staff randomly. This site uses cookies. Newer Post Home Older Post. In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses. This meant that backups had to be performed at the end of every day in a costly and tedious process, or the company would risk losing important data.

The benefits of Income reap from the new system are: Incomes insurance processes were very tedious and paper-based. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. As the new system was operational on high-availability platform with application residing on two or more servers; this robust architecture minimized downtime occurrence due to hardware or operating system failures.

At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time, resulting in loss of opportunities for cross-product sales.

In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses.

You are commenting using your WordPress. Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. The insurer employs about 3, insurance advisors and 1, office staff, with the majority located across an eight-branch network.

modernization of ntuc income case study solution

Despite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information system, it still frequently broke down. Time in designing and launching new products were also reduced from weeks to days using the table-driven-rule-based product-definition module. In one of the hardware crashes, it took several months to recover the lost data.

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COBOL programs were also used which also encountered technical failures.

Similarly, the operations modernizwtion be switched quickly to the new disaster recovery site without the need to rely on restoration of previous day data. The straight through processing workflow brought 50 percent savings on both the time and cost needed to process policies.

The Expendables: Case Study 3 Chapter 2 : Modernization of NTUC Income

Filled-up application forms of clients were sent by agents through courier. This resulted to humongous Income also experienced frequent breakdown of the HP mainframe which hosted the core insurance applications and solutjon accounting and management information systems.

modernization of ntuc income case study solution

Tedious and paper-based insurance processes which causes delay and time consuming frequent systems breakdown and insufficient functional back-up systems. Accepted proposals were sent for printing at the Computer Services department and then redistributed. The new system was operational on high-quality platform with multiple servers and communication lines.